Refund Screen (No Receipt)

<Main Menu> <No Refund> <Refunds>

The Refunds screen initially comprises of four main areas.

1. Operators Prompt window.
2. Product Code/Barcode window.
3. Operator Functions.
4. Refund window.

These are laid out as shown below:

Operators Prompt window.

The Prompt window provides the operator with feedback from the system during refund time. The Prompt window also displays the Refund Total.

Product Code/Barcode window.

This window is used to refund a product by either scanning the barcode or by typing the barcode and pressing enter.

Operator Functions.

• Void Item. Individual items may be voided during refund time. This is achieved by pressing the F3 Key on the keyboard prior to scanning the product barcode.

• Cancel Refund. If for any reason the operator wishes to cancel a refund, simply press the ESC key on the keyboard. The operator will be required to confirm this function, before cancelling the refund and returning to the Sale Screen.

• Multiple Items. If the refund contains a number of the same items, there are two ways of updating the quantity.

• Pressing the F8 key will result in the system displaying a Quantity window, which prompts the operator to type in the number quantity (0-9999). So for five items you would type in 5 and press return. The product must then be scanned to complete the process. Typing in 1 will cancel the multiple quantity function

• Scan each item through individually.

• Refund Total. This function is used to initiate the final phase of the refund. The operator selects the + key on the numeric keypad and the system displays a message to confirm the refund or not.

Refunds Window.

This window from left to right comprises of the Product Description, Quantity, Unit Price and Value fields. A complete record of the refund is displayed, during a large refund the operator may view the entire refund by clicking on the up/down arrows on scroll bar situated on the right hand side of the screen. The operator must ensure that they click the Barcode window after using the scroll bars so as to allow for the next refund procedure. The bottom of the Refunds window displays a running total of the Refund Total inclusive of VAT.

How to refund a product.

<Main Menu> <No Sale> <Refunds/Returns>

Highlight Refunds/Returns on the No Sale Screen and press return. The refunds screen will then be displayed:

• Single of each item. Scan or type the barcode from the product (if manually entering the code ensure to press return after), continue same procedure until all items have been added to the refund.

or

• Multiple amount of the same items. Press F8 key on the keyboard to display the quantity window as shown below. Type the quantity required and press return. Scan or type the barcode from the product, continue same procedure until all items have been added to the refund.

• The system will display the Return to Stock Option in order to confirm stock adjustment. Select Yes to return to stock or No to set the stock aside for return to supplier.

• Continue with the refund until all items have been entered. Press + on the numeric keypad to initiate the final phase of the refund.

• The system will display a message to confirm the refund or not. Select either option using the keyboard Left or Right keys. If confirmation is received a refund receipt is printed which should retained for future reference.

REFUNDS COMPLETE. (New Refunds Screen now displayed)

NOTE - The required functions such as Multiple Qty & Void Item can only be initiated by pressing the relevant function key i.e. F3 and F8 prior to scanning the product.